Esko Hiring Freshers as Software Support Config Validators
Job Title: Esko Hiring Freshers as Software Support Config
Validators
Job Location: Bengaluru, Karnataka, India
Job Type: Full-Time | Support
Date Posted: September 3, 2024
Application Deadline: December 31, 2025
Salary: ₹4,50,000 per annum
About the Role
Esko, a part of Veralto's Product Quality & Innovation companies, is
seeking freshers for the role of Software Support Config Validators.
In this role, you will act as the first point of contact for customers,
assisting them with software support issues, upgrades, licenses, and more. Your
role is crucial in maintaining customer relationships and ensuring a seamless
software support experience.
Job Responsibilities
Customer Advocacy:
- Act as
the voice and face of Esko for customers.
- Keep
customers informed and updated on their requests.
- Build
and maintain trusted partnerships with clients.
Support and Issue Resolution:
- Respond
to and anticipate customer challenges.
- Manage
incoming support calls, identify customer requirements, and address
concerns.
- Provide
upgrade licenses and handle license-related emergency issues.
- Offer
proposals for chargeable services.
Administrative Tasks:
- Document
test results and updates accurately.
- Coordinate
support communication with stakeholders.
- Handle
temporary licenses to meet customer needs.
Qualifications Required
Skills:
- Strong
communication skills (phone, email, chat).
- Proactive
problem-solving abilities with an analytical mindset.
- Excellent
listening skills and ability to interpret customer needs.
- Fluent
in English.
- Willingness
to work shifts, including weekends, as part of a 24/7 support
organization.
Experience:
- Previous
experience in customer communication and problem-solving.
- Familiarity
with Esko software (Automation Engine, Imaging Engine, PackProof) is a
plus.
- Formal
qualifications in Printing Technology are beneficial.
Shift Timings
As Esko operates 24/7, the shifts are as follows:
- First Shift: 06:30 AM to
03:30 PM IST
- Second Shift: 02:30 PM to
11:30 PM IST
- Night Shift: 10:30 PM to
07:30 AM IST (next day)
Note: Candidates must be willing to work on weekends, with alternate
days off during the week.
About Esko
Esko is a global leader in integrated software and hardware solutions for
the packaging design and printing industry. It empowers teams to enhance the
go-to-market process for packaged goods. As part of Veralto, Esko is committed
to innovation and sustainability, helping create a safer, cleaner, and more
vibrant future.
About Veralto: Veralto is a global leader in essential
technology solutions. With annual revenue of nearly $5 billion and 16,000
employees, Veralto helps solve critical challenges in industries like
packaging, food safety, and water treatment.
Why Join Esko?
- Growth Opportunities: Esko
provides ample opportunities for career growth based on your strengths.
- Collaborative Environment:
You’ll work alongside some of the most experienced packaging industry
experts.
- Equal Opportunity: Veralto
is committed to diversity and offers equal opportunities regardless of
race, religion, gender, or other protected characteristics.
How to Apply
Interested candidates can apply through the LinkedIn. For more information about Esko, visit their official website.
Closing Thoughts
Esko's Software Support Config Validator role is perfect for freshers looking to start their careers in the tech industry. If you're passionate about customer support, eager to learn, and ready to work in a dynamic environment, apply today!
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