PTC Hiring Freshers Associate Product Analyst
Job Description
Our world is transforming, and PTC is leading the
way. Our software brings the physical and digital worlds
together, enabling companies to improve operations, create better products, and
empower people in all aspects of their business.
Our people make all the difference in our success.
Today, we are a global team of nearly 7,000 and our main objective is to create
opportunities for our team members to explore, learn, and grow – all while
seeing their ideas come to life and celebrating the differences that make us
who we are and the work we do possible.
What we offer to you?
·
A challenging, dynamic environment
where you will be dealing with our most prestigious clients
·
High motivation for stronger career
path and self-development opportunities in an international company
·
Structured induction programs and
primary working hours will be in Europe time, however, may need to work in
North America hours as part of rotation program
·
Working in a multicultural and global
team
·
Competitive salary and other benefits
Day-To-Day:
Provide technical support and advice to customers
and partners regarding implementation, customization, deployment, and
optimization of our PLM applications (Windchill PDMLink®, Windchill
ProjectLink® etc.) Utilize PTC’s case management tool i.e Salesforce to log
issues, track associated status and related activities. The goal is to
meet the high demands of our end customers who use PTC PLM solutions in a
mission-critical environment. To do so, you provide high-quality support
services to our customers and partners, minimizing their efforts, eliminating
risks, and with best support experience. Use of
your technical and industry-specific IT knowledge to provide extended support
activities (technical trainings, webinars, mentoring etc.) Create
and publish advanced knowledge articles and related resources for PTC’s
customers, partners and employees. Candidate shall
demonstrate willingness to be proactive as well as to independently own and
take on new challenges. Identify and recommend product and support
training opportunities for the team. Provision of our ITIL-based
services with the aim of continuous quality improvement (As part of ISO
9001:2015 Quality management practices.) Primary working hours will
be in Europe or North America hours as required
Preferred Skills and Knowledge:
Requirements Non-Technical:
A strong capacity and desire to develop
personalized customer service with highly effective communication skills. The
candidate is expected to understand and relate to customers’ needs while
effectively managing customer expectations. A strong background in
technical and customer support is desired. The
ability to effectively manage multiple urgent issues in parallel The
confidence, communication, and interpersonal skills to manage and direct
customers/partners and during urgent and/or critical situations The
desire to learn new skills, coach, mentor, and train peers throughout the
organization. The ability to work with teammates in a collaborative manner to
achieve a mission. Presentation skills to prepare and present to
large or small groups on technical and functional topics.
Requirements Technical:
Strong experience on implementing or supporting
Client-Server architecture or Multi-tier applications including practical
knowledge of core components such as Databases, Operating Systems etc. Exposure
and hands on knowledge on cloud platforms or Software as a Service (SaaS)
ecosystems such as Microsoft Azure, AWS or vCloud etc. Demonstrated
ability to solve analytical problems with maintaining effective and precise
investigation, documentation for issues, defects, and customer use cases. Object-Oriented
programming background preferably in Java. An understanding of web
and web services development including use of RESTful API’s, HTML and XML is
preferred. Able to produce audience-appropriate technical
communications with management, support personnel, and the customers.
Preferred Experience:
0-3 years experience with practical knowledge in a
related support, services field that comprises of technical and soft skills.
Basic Qualifications:
Bachelor’s degree in Computer Science, Information
Systems, Statistics, Mathematics, or similar fields. Experience
working with technically diverse teams. Strong verbal and written communication
skills for English is required including ability to adapt diverse cultural
aspects. Other international languages such as German, French is a plus
Life at PTC is about more than working with today’s
most cutting-edge technologies to transform the physical world. It’s about
showing up as you are and working alongside some of today’s most talented
industry leaders to transform the world around you.
If you share our passion for problem-solving
through innovation, you’ll likely become just as passionate about the PTC
experience as we are. Are you ready to explore your next career move with us?
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